Oh, HEY!

So look, I'm gonna keep things real here. I understand the terms + conditions page isn't always the most fun thing to read, so I'm going to try my best to make this page a little more entertaining, while still letting you know the "rules."

I also understand that branding + website design can seem like an overwhelming process, but my goal is to make it as simple and enjoyable as possible. Hey, I know that I ABSOLUTELY LOVE what I do... so I am sure that will shine through during your experience with me. 🙂 I am all about creating a pleasant experience for both parties, which includes love and mutual respect for both of our time, skills and energy.

Ok, now for the "rules."

These terms are subject to change at anytime.

This page was last updated May 1, 2020.

I recommend you print this page for your records and before you pay your deposit.

LET'S TALK ABOUT TIME + MONEY

PAYMENTS

Payment is accepted in US Dollars ($) via a mailed check or PayPal. Checks can be made out to "Tara Tierney" and I will provide my address. You do not need a Paypal account to use a credit card.

A non-refundable deposit of 50% of the quoted price is due prior to the start of any project. This is non-refundable because it takes quite a bit of time to create the initial development site. The remaining balance of any project is due after the design is approved and before any final design files are sent to you or before your site goes live.

Submitting your deposit means you fully accept the design terms and conditions listed on this page.

Submission of final balance indicates satisfaction with work completed. No changes will be made after final payment is submitted as the project will be considered complete.

REFUNDS

Due to the nature of my business (digital products and online services) there are no refunds given at any time, which you are responsible for understanding upon providing a deposit and any other payments to me.

RESCHEDULING

I prefer to work on one design project at a time so that I can give each of my clients 100% of my creative energy. Design projects usually take a few days up to 3 weeks to complete on average. This time includes getting to know you, your style, your goals, communication back and forth, doing research, designing, building, revising, launching, and testing, so this is all taken into account when I schedule out each project.

That being said, if most of the content is not prepared and ready for me by your start date, I may have to reschedule your project until a later date, which could result in a rescheduling fee of $150. The new date will depend on my current schedule and how many other client projects I have booked out.

ADDITIONAL ROUNDS OF REVISIONS

I offer 2 rounds of revisions per design concept, which can be requested in writing via email. One round = 1 email.

If additional rounds of revisions are needed or if you need to make changes or additions that are outside the initial scope of the project, you will be charged for the extra time at my hourly rate of $65/hour for graphic design or $100/hour for website design. We will talk about the details before I move forward on any additional work.

PROGRESS PAYMENTS

Sometimes a client will start a site with me, and then disappear. I understand things come up in life at times, but please keep in mind I am setting aside time in my schedule for you and often have other clients on my waitlist. Please do your best to show up for me at the same level by making sure you respond to emails in a relatively timely fashion and get me the content I need for your project when I need it. We are co-creating this masterpiece together and there are some things I can't do or move forward with until I hear from you.

If you are not readily available during the scheduled time period I've set aside for you, this will most likely cause delays. If your project ends up taking longer than 1 month to complete (from your scheduled start date), then I do reserve the right to charge you a progress payment. This is only for delays on your end, not my end.

This progress payment will be 1/4th of your final balance if your project takes longer than 1 month to complete. This additional payment will continue every month until the project is finished. The total amount will be applied to your final invoice.

CANCELLING THE PROJECT

Sometimes the designer/client relationship doesn't quite work out as expected or something else in life comes up. Whatever the reason, if either of us decide we'd prefer to/need to cancel the project, we each reserve the right to do so.

In this event, a full refund will be issued, minus the hours of work I've already completed at time of cancellation. Please note, that building a brand or website requires quite a bit of upfront work, which includes communication with the client, doing research and coming up with concepts and ideas. That being said, a refund amount will be based on the time I've already spent working on the project. If any design concepts were created, they will remain my property, but will be available if the project should be resumed at a later time (within 1 year).

In addition, I reserve the right to cancel projects that become lengthy or burdensome. I also reserve the right to refuse service if I feel disrespected or if your requirements are not quite the right fit for my service structure.

Please note, this cancellation does not include blog/site hosting and domain registration, as they are set up through a third-party vendor.

REMAINING BALANCES

When all the agreed upon work for your project is completed, you will be required to make your final payment before receiving any final files or before your website goes live.

If you do not make this payment within 10 days, you may be charged an interest fee of 10%. An additional 10% interest fee will be applied to your final balance every month until the entire invoice is paid in full.

Any disputes over non-payments may be resolved in smalls claims court.

LET'S TALK ABOUT COMMUNICATION

Communication

You agree that most communication will be done by email so that everything is in writing. I will be available Monday to Friday 9am-9pm to work on your project and answer your questions. Phone support will be available only if it's absolutely needed. I am not available on weekends to help you with your project. Please respect my work/life balance.

Once your start date begins, you agree to make yourself available via email so that we can complete your project in a timely manner. It is likely only a few emails will be needed to complete your project. If your response is delayed, your project will also be delayed. If you know you will be unable to answer your email (ie: you're planning a vacation) then please provide this information prior to the start of your project.

LET'S TALK ABOUT AUTHORIZATION

AUTHORIZATION

You are required to provide access to any ftp, hosting, domain, and/or WordPress account information along with usernames and passwords for the sole purpose of installing, configuring, developing and testing the website. In certain instances, usernames and passwords for other accounts may need to be provided in order to access special features on your website. I pinky swear I will never share your usernames or passwords with anyone at anytime. It is strongly recommended to change your password once your website has been completed.

PASSWORDS

It is strongly recommended to change all your passwords once any password has been shared with me. This includes: domain registrar, hosting, email and wordpress logins.

OWNERSHIP OF FILES, CONTENT, IMAGES, DOCUMENTS, VIDEOS

It is your responsibility to ensure you have the right to use any and all files, content, images, documents, videos and any other items you provide to me for any project. You must make sure that you have full ownership of any content in any format before sending it to me. Tara Tierney is not liable or responsible for any copyright or ownership issues for files, content, image, document, videos or other items used for any project.

It is also the client's responsibility to find and send all pictures (including purchased stock pictures) for the website. If you would like me to find photos for you, I can do so for an additional fee, which will be charged at my hourly rate and will depend on how long it takes me. It will still be your responsibility to purchase the stock photos I find and I will send you the links to purchase them.

USAGE OF WEB MATERIALS

Tara Tierney is allowed to use any created work or related items for her own promotional materials. Any created work may appear on her Portfolio page, Facebook page, or any advertisements in print or online.

LET'S TALK ABOUT THE TECHNICAL STUFF

FILES

Although I do try to save your graphic files for possible future updates, I cannot be held responsible for files that are lost or damaged and claim no responsibility for file storage. I will share your final files with you on Google Drive and recommend that you download them immediately to your own computer so that you always have them available. Files may be deleted off of Google Drive after 90 days.

PRINTING + SHIPPING

If you would like anything I design to be printed and shipped to you, please inquire for an additional quote.

WORDPRESS

Tara Tierney is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of the site. Our website packages do not include future WordPress Content Management System (CMS) update compatibility issues for your site. It will be the client's responsibility to manage the website once it is completed. If you are interested in a monthly maintenance package, please ask.

SITE SECURITY + WEBSITE BACKUPS

Once the final deposit is received, you take full responsibility of the website and all of its files, components and backups. If you should need any technical assistance after the completion of a project, you understand that you will be charged an hourly rate, which will be clearly explained to you prior to beginning any work.

It is your responsibility to backup your website files and database once your site is approved and paid for in full. All your website backup and file management should be done through your web hosting company and you should back up your website often. You should also be keeping your themes and plugins updated and maintain your choice of site backup/site lock, as offered by the recommended hosting provider. I do recommend that you purchase the site lock and site backup add-ons if available, or purchase another type of website security offering from another web host provider.

If your website or blog happens to get hacked or otherwise compromised, Tara Tierney cannot be held responsible.

TECHNICAL SUPPORT FROM SITE HOST

Please keep the contact information of your site host handy, in case you experience any technical disruptions to your site. You will need to contact them. I cannot be held responsible for technical disruptions, as these are the responsibility of your site host.

BROWSER COMPATIBILITY

I do not guarantee that your site will render the same on all browsers. I design primarily for Google Chrome, Safari and Firefox and recommend that you use the latest version of one of these browsers for optimal viewing.

CONTACT FORMS

I am not responsible for changes in email settings or other lapses in plugin or server communication, nore am I to be held responsible for loss of profit or traffic due to contact form issues. It is your responsibility to periodically test your contact forms to make sure you are receiving your messages.

LET'S TALK ABOUT THE DESIGN ASPECTS

MOBILE THEME

Your site design will be responsive or "mobile-friendly." Please keep in mind that a mobile theme is NOT your full website design. It is simplified for tablets and mobile devices. I understand that clients generally hire me to create cool-ass sites, but please understand that for your website to appear mobile-friendly to Google, some of your custom design elements may not be visible on the mobile version only. This has nothing to do with the designer or the design, it is due to very strict Google policies on text and graphic appearance.

WEBSITE DESIGN CREDIT

Tara Tierney is allowed to add a Website Design credit to the bottom of your website. This credit will say “Site designed with love by Tara Tierney” with a link to my website.

Please let me know if you do not want this credit at the bottom of your site.